Trust us to get your peace of mind as you steer through and work in our global online workplace.

For clients: Hiring right

Reputation issues

Success scores on work results, the Top Rated program, and having a well-detailed profile with correct information makes it much easier to find writers with excellent work histories.

Chat with your team

Best Writers Messages allows you to make conversations in real-time before and after you hire a writer. Always keep communication open and your expectations clear so as to ensure a successful workplace.

Secure Workspace

Fixed-price protection

For every funded Project, Best Writers makes sure that your work is funded even before you start working on your client’s milestones.

Payment protection by the hour

See to it that you are paid for the hours you’ve worked. The Work Diary logs the number of hours spent by the writer on each project.

Privacy on how you choose

You have the option of making your profile and work private or public. In case you change your mind about any of the two options, you can switch as per your profile settings.

Support and assistance

24/7 help

Our customer support team is available to assist you at any time, from anywhere. They’re not mythical creatures, they live and breathe just like you and are here to answer all your questions and any other Best Writers-related issues.

Disagreement assistance

Disagreements are rarely heard of. But in case they come up, Best Writers helps with disagreement resolution.

Security: Ensuring you’re safe and secure online

Measures to protect yourself and your information

At Best Writers, we have put certain measures in place so that you can access a safe and growing online workplace. These measures include security models that alert any suspicious activity, tools that scan site content, and a whole team dedicated to client and writer success. However, keeping our community safe and secure takes teamwork. Below are some general tips and resources that you can apply and protect yourself and your information while online – Here on Best Writers or elsewhere.

Keeping your computer safe

It’s extremely crucial to keep your computer secure, whether on the inside or outside. Take note of the following:

• Always lock, log out, and turn off your computer when not in use
• Schedule and run continuous computer scans using antivirus software
• Ensure that your antivirus software, browsers, plug-ins, applications, and operating systems are updated (you can set them to update automatically)

Protecting your private information

Guard your personal information the same way you guard your wallet. Here are some tips you can apply:

• Go for strong, unique passwords (jumble letters, include symbols, and numbers) and periodically change them.
• Avoid clicking on unknown links, or enter your personal information on unfamiliar sites
• Never risk leaving your computer unattended, and make sure to log off when using a public computer.

Identifying and avoiding phishing

Phishing is when unethical users attempt to steal your financial information through imitating a person or a business. Phishing attempts can:

• Invoke an urgent feeling to influence you to take action without thinking.
• Be sent from someone familiar causing you to believe
• Contain questionable URLs or attachments, usually have shortened links
• Include valid images like logos

Learning on  your own and trusting your gut feeling is key to protecting yourself:

• Don’t share personal information when it is requested via email
• Carefully read through the message content to make sure it makes sense, and also confirm with the actual business to clear any doubt
• Enter URLs directly into your browser to keep yourself from being tracked back to the fake login pages.

To report any phishing attempts on Best Writers, please contact us.

Shielding yourself from malware

Malware is any computer virus, spyware, and other invasive software installed on your computer without your permission. To avoid cases of malware:

• Always scan any attachments you download for any malware before opening them
• Consider your browser’s security warnings for potentially malicious files

In case you notice your computer slowing down, pop-ups or ads always showing up, or any unplanned changes in your browser, your computer needs to be scanned by an antivirus program. 

For any malware cases on Best Writers, please contact us.

Reporting a worry

Reporting a dubious client or writer

To report a suspicious user, contact Customer Support. Or click on the “Report Message” option on Best Writers Messages to enter your desired message. If you want to report a job or a user profile, then use the “Flag as inappropriate”  you can link on the page. To get more detailed instructions, please refer to our help section.

Reporting a suspected sensitive issue

In case you believe you’ve discovered a sensitive security issue on Best Writers, please email us immediately as you follow our Guidelines for Responsible Disclosure.